Uphold® Login — How to Access, Troubleshoot & Recover Your Account

Quick — How to sign in to Uphold®

To sign in, go to the official Uphold® login page: uphold.com/login. Use the email you registered with and your password (or social login if applicable). Once signed in, you'll have access to your Uphold® Wallet and Uphold® Exchange features from the dashboard or the Uphold® Live App.

Secure steps before logging in

  • Confirm you're on uphold.com to avoid phishing.
  • Use a strong unique password and enable device-based protections.
  • Keep two-factor authentication enabled for extra security.
Tip: If you use the Uphold® mobile app, keep it updated from the official app store for best compatibility.

Official support & resources

For direct help and how-to articles, visit the Uphold® Help Center or submit a request at Support → Submit a request.

Troubleshooting common Uphold® login problems

Uphold® login not working / Unable to login

If your credentials are rejected, first check for typos and try a password reset from the login screen. Clear browser cache, try a private window, or use a different browser/device. If a social sign-in fails, ensure the social account is active.

Two-factor authentication (2FA) & 2FA reset

If 2FA blocks access (lost phone or authenticator), use your backup codes or follow the 2FA recovery path in the Uphold® Help Center. If backups are unavailable, contact support for account recovery guidance — verification will be required.

Error connecting / Uphold® app not working

Connection errors can be caused by network restrictions, VPNs, or app versions. Try disabling VPNs, switching networks, updating or reinstalling the Uphold® app, and granting required permissions.

Can't verify wallet / Uphold® error decline

Verification holds or declined transactions usually relate to identity documents, incomplete KYC, payment method issues, or insufficient funds. Review verification requirements in the Help Center and re-submit valid documentation.

Account recovery & safety

If you forgot your password, use the password-reset flow on the login page. For lost access due to account compromise, immediately contact Uphold® Support and follow the recovery steps in the Help Center. Keep records of your identity docs and previous transactions to speed verification.

When to contact support

  • Account compromised or unauthorized transactions.
  • Lost 2FA without backup codes.
  • Repeated verification rejections or transaction declines.

Frequently Asked Questions

1. Why won’t my Uphold® login accept my password?
Check for typos, caps lock, try a password reset, or use a different browser. If the problem persists, use Help Center articles or submit a support request.
2. How do I reset Uphold® 2FA if I lost my device?
Use backup codes if available; otherwise contact Uphold® Support and follow their identity verification process to remove or reset 2FA.
3. What causes “Error connecting Uphold® account”?
Network issues, VPN/firewall blocks, outdated app versions, or maintenance windows can cause connection errors—try switching networks and updating apps first.
4. Why was my Uphold® transaction declined?
Declines often relate to KYC status, insufficient funds, payment method restrictions, or security checks—confirm your verification status in the Help Center.
5. Where can I get official Uphold® help?
Visit the Uphold® Help Center or open a ticket at Submit a request.